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Hotel Marketing · Social Media AI Automation
Social media AI automation that answers every DM, day and night
Instagram and Facebook DMs are where many guests ask about rates and availability. AI automation replies instantly, answers common questions, shares offers and captures the lead for your team.
133+ hospitality brands we've worked with
Google Partner · Meta Business Partner · Clients in India, UAE, Oman, UK, USA, Canada, Nepal, Sri Lanka and Australia
What changes when Fielmente handles your Social Media AI Automation.
Without it
- DMs answered hours later, after the guest booked elsewhere
- The same questions answered by hand, all day
- Comments asking 'price?' left unanswered
With Fielmente
- Instant replies to DMs and comments, 24/7
- Answers from your hotel's own information
- Qualified leads passed to your team with full context
What's included
Social Media AI Automation for hotels.
Automation on Meta's official APIs, with your team always in control.
AI DM replies
Instant, accurate answers to questions about rooms, rates, timings and offers.
Comment-to-DM
Comments like 'price?' trigger a helpful DM with details.
Story and ad replies
Replies to story mentions and ad comments, automatically.
Lead capture
Dates, guests and contact details saved to the CRM.
Human hand-off
Your team takes over any conversation at any time.
Conversation reports
Volumes, response times and leads from social.
How it works
How we work.
- 01
Build the knowledge base
Your rooms, rates, policies and FAQs.
- 02
Design the flows
Greetings, keywords, offers and hand-off rules.
- 03
Connect Instagram and Facebook
Through Meta's official business APIs.
- 04
Review and improve
Monthly review of conversations and missed questions.
What we measure
Results you can see every month.
You get a monthly report in plain language, focused on direct bookings— what moved, why, and what we'll do next.
- Response time on DMs and comments
- Conversations handled without staff
- Leads captured from social
- Bookings from social conversations
Recent results for hotels
Google Ads Case Study: Hotel Green Castle, Mussoorie
Scaling Google Ads in Mussoorie's crowded hotel market without the cost per enquiry blowing out.
Read More: Google Ads Case Study: Hotel Green Castle, Mussoorie
Google Ads Case Study: EBC Mussoorie
Most of what Google counted as conversions were map taps — visibility, but few direct booking conversations.
Read More: Google Ads Case Study: EBC Mussoorie
Google Ads Case Study: Naturoville Wellness Resort
Naturoville was already spending over ₹2 lakh a month on Google Ads, but each enquiry cost more than ₹1,500 and fewer than 2 in 100 clicks became a conversation.
Read More: Google Ads Case Study: Naturoville Wellness ResortTechnology
Tools that power this service.
Fielmente products on the Eazotel platform, set up and connected by our team.
Questions
Social Media AI Automation FAQs.
Something else on your mind? Call +91 95018 68775 or email us.
Is this allowed by Instagram?
Yes. It runs through Meta's official APIs for business accounts.
Will guests know it's automated?
Replies are clearly from your property's assistant, and a person can step in at any time.
What if the AI doesn't know the answer?
It hands the conversation to your team instead of guessing.
Does it work with WhatsApp too?
Yes. The same assistant can answer on WhatsApp and your website.
Hotel Marketing
More hotel marketing services.
Free growth plan
Get a free Social Media AI Automation plan for your hotel.
Tell us where you are today. We'll review what you have and send a written plan with priorities and what to measure.
- What's working and what isn't in your Social Media AI Automation today
- The first three things we'd fix, and why
- No cost and no obligation
Prefer to talk? Call +91 95018 68775 or email sachin@fielmente.com.
Talk to us about Social Media AI Automation for your hotel
A free consultation with no obligation. We'll review what you have today and show you what to fix first.