A reservation desk that never lets a booking enquiry go cold
Most booking enquiries arrive in the evening, on weekends and on WhatsApp. The AI Reservation Desk replies in seconds with live availability and rates, shares rooms and packages, and sends a secure payment link to confirm the stay.
Replies to booking enquiries in seconds
Runs on Eazotel, our hotel CRM and marketing platform. Already a customer? Log in to your dashboard
Official partners and integrations
What changes when your hotel switches to Fielmente AI Reservation Desk
Without it
- Enquiries sit unanswered after hours and guests book an OTA instead
- Staff copy rates by hand and quotes go out inconsistent
- No record of which enquiries turned into bookings
With Fielmente
- Every enquiry gets an instant reply with real availability
- Room options, packages and payment link in one conversation
- Every enquiry tracked from first message to confirmed booking
What hotels see on the platform
- 2×
- faster replies to guests across every channel
- 35%
- more enquiries turned into confirmed bookings
- 40%
- more direct reservations, with less OTA dependency
- 1
- dashboard for every guest conversation and lead
AI Reservation Desk features built for hotels
Built for hotels, resorts, villas and homestays, and set up for you by the Fielmente team.
Live availability and rates
Reads your booking engine in real time, so guests only see rooms you can actually sell.
Room and package suggestions
Recommends the right room or package for the dates, guests and budget, with photos.
Payment links in chat
Sends a secure payment link for a full payment or deposit, and confirms once paid.
WhatsApp, website and Instagram
Handles enquiries wherever they arrive, in one consistent voice.
Follow-ups that recover bookings
Nudges guests who went quiet with a friendly reminder or a better-fit option.
Enquiry-to-booking reporting
See how many enquiries came in, how fast they were answered and how many booked.
Live in days, with our team doing the setup
Connect your rooms and rates
We link the desk to your booking engine, rate plans and policies.
Write the playbook
Greetings, upsells, deposit rules and when to hand over to your reservations team.
Switch on your channels
WhatsApp, website chat and Instagram, tested end to end.
Tune for conversion
We review conversations monthly and adjust offers and follow-ups.
Works even better together
Every Fielmente product shares one guest record and one dashboard, so data from one tool powers the next.
Every enquiry lands in the same inbox, from:
- Meta Lead Ads
- Instagram & Messenger
- Website live chat
- Website forms
Built for every kind of property
Hotel groups
Centralised leads, content and reporting across all your properties.
Resorts
High enquiry volumes and seasonal campaigns handled without extra staff.
Boutique hotels, villas and homestays
Personal guest experiences with simple, smart workflows.
Eazotel was an excellent choice for my organisation and team. The ease of use, intuitive design and feature-rich tools are absolutely top tier.
Great team to work with. Adaptive, as Ottawa is a very unique market, and they have learnt very quickly. Great initiative taken to explore and make a big impression in the market.
Fielmente AI Reservation Desk FAQs
Something else on your mind? Call +91 95018 68775 or email us.
Does the AI Reservation Desk take payments?
It sends a secure payment link through our payment gateway. The guest pays on a hosted page; the desk confirms once the payment is received.
Will it quote the wrong rate?
It reads live rates and availability from your booking engine, so it quotes exactly what you sell on your website.
Can my team take over a conversation?
Yes, at any point. Your team sees every conversation and can step in with one click.
Does it work for groups and weddings?
It collects the details of group and event enquiries and passes them to your sales team as a qualified lead.
Is there a free trial?
Yes. Fielmente products run on Eazotel, our hotel CRM and marketing platform, which comes with a 14-day free trial. Our team helps you set it up.
See Fielmente AI Reservation Desk working on your property
Try it free for 14 days, or book a walkthrough set up with your own rooms and rates.