Every guest conversation, in one hotel communication suite
WhatsApp, email, website chat, AI voice, calls and guest requests working together, so your team answers faster and every enquiry lands in the same CRM.
No guest message missed
Runs on Eazotel, our hotel CRM and marketing platform. Already a customer? Log in to your dashboard
Official partners and integrations
What changes when your hotel switches to Fielmente Communication Suite
Without it
- Messages scattered across phones, inboxes and DMs
- Late-night enquiries answered the next morning
- No record of what each guest asked before
With Fielmente
- One place for WhatsApp, email, chat, calls and requests
- AI that answers routine questions around the clock
- Every conversation saved to the guest's profile
What hotels see on the platform
- 2×
- faster replies to guests across every channel
- 35%
- more enquiries turned into confirmed bookings
- 40%
- more direct reservations, with less OTA dependency
- 1
- dashboard for every guest conversation and lead
Communication Suite features built for hotels
Built for hotels, resorts, villas and homestays, and set up for you by the Fielmente team.
WhatsApp marketing and chat
Two-way chat, broadcasts and templates on your WhatsApp Business number.
AI chatbot
Answers questions and captures enquiries on your website, day and night.
AI voice agent
Answers calls, shares details and books callbacks when lines are busy.
Email marketing
Campaigns and automated emails to guests and leads.
Call management
Track calls and missed calls, and follow up on every one.
Guest requests
In-stay requests routed to the right team and tracked to completion.
Live in days, with our team doing the setup
Connect channels
WhatsApp, website, phone and email linked.
Train the AI
Your rooms, rates, policies and FAQs loaded.
Set routing
Who handles what, and when the AI hands over.
Go live
Monitor, review transcripts and improve each month.
Works even better together
Every Fielmente product shares one guest record and one dashboard, so data from one tool powers the next.
Every enquiry lands in the same inbox, from:
- Meta Lead Ads
- Instagram & Messenger
- Website live chat
- Website forms
Built for every kind of property
Hotel groups
Centralised leads, content and reporting across all your properties.
Resorts
High enquiry volumes and seasonal campaigns handled without extra staff.
Boutique hotels, villas and homestays
Personal guest experiences with simple, smart workflows.
Eazotel was an excellent choice for my organisation and team. The ease of use, intuitive design and feature-rich tools are absolutely top tier.
Great team to work with. Adaptive, as Ottawa is a very unique market, and they have learnt very quickly. Great initiative taken to explore and make a big impression in the market.
Fielmente Communication Suite FAQs
Something else on your mind? Call +91 95018 68775 or email us.
Can I use only part of the suite?
Yes. Start with one tool, such as WhatsApp or the chatbot, and add others later.
Does it replace my phone system?
No. It works alongside your existing numbers and adds tracking, AI answers and follow-ups.
Where do conversations go?
Into the Eazotel CRM, attached to the guest or lead profile.
Is it suitable for restaurants too?
Yes. WhatsApp, chatbot and campaigns work for restaurants and cafés as well.
Is there a free trial?
Yes. Fielmente products run on Eazotel, our hotel CRM and marketing platform, which comes with a 14-day free trial. Our team helps you set it up.
See Fielmente Communication Suite working on your property
Try it free for 14 days, or book a walkthrough set up with your own rooms and rates.