A hotel CRM that knows every guest and brings them back
One profile for every guest, built from bookings, chats, emails and stays. Use it to personalise service, reward loyalty and fill quiet dates with the people most likely to return.
40% more repeat stays
Runs on Eazotel, our hotel CRM and marketing platform. Already a customer? Log in to your dashboard
Official partners and integrations
What changes when your hotel switches to Fielmente CRM
Without it
- Guest details split across the PMS, OTAs, WhatsApp and spreadsheets
- Returning guests treated like first-timers
- Corporate and wedding leads tracked in someone's notebook
With Fielmente
- A single profile with stay history, preferences and spend
- Staff greet regulars with what they liked last time
- A clear pipeline for every group, event and corporate lead
What hotels see on the platform
- 2×
- faster replies to guests across every channel
- 35%
- more enquiries turned into confirmed bookings
- 40%
- more direct reservations, with less OTA dependency
- 1
- dashboard for every guest conversation and lead
CRM features built for hotels
Built for hotels, resorts, villas and homestays, and set up for you by the Fielmente team.
Unified guest profiles
Stays, spend, preferences and every conversation from WhatsApp, Meta ads, Instagram, website chat and forms in one place.
Smart segments
Group guests by source, spend, stay type or last visit for targeted offers.
Loyalty and rewards
Member rates and perks that make booking direct the obvious choice.
Lead pipeline
Track wedding, MICE and corporate enquiries from first message to signed contract.
Lead scoring and auto follow-ups
Every enquiry tagged hot, warm or new, with timed follow-up sequences so no lead goes cold.
Revenue insights
See repeat rate, lifetime value and the channels that bring your best guests.
Live in days, with our team doing the setup
Bring your data together
We import guests from your PMS, booking engine and past records.
Set up segments
Groups built around how your property sells.
Launch loyalty
Member rates and perks for returning guests.
Run targeted campaigns
Offers timed to fill need dates.
Works even better together
Every Fielmente product shares one guest record and one dashboard, so data from one tool powers the next.
Every enquiry lands in the same inbox, from:
- Meta Lead Ads
- Instagram & Messenger
- Website live chat
- Website forms
Built for every kind of property
Hotel groups
Centralised leads, content and reporting across all your properties.
Resorts
High enquiry volumes and seasonal campaigns handled without extra staff.
Boutique hotels, villas and homestays
Personal guest experiences with simple, smart workflows.
Eazotel was an excellent choice for my organisation and team. The ease of use, intuitive design and feature-rich tools are absolutely top tier.
Great team to work with. Adaptive, as Ottawa is a very unique market, and they have learnt very quickly. Great initiative taken to explore and make a big impression in the market.
Fielmente CRM FAQs
Something else on your mind? Call +91 95018 68775 or email us.
What data does the hotel CRM store?
Guest contact details, stay history, preferences, spend, special dates and conversation history from connected channels.
Can it import my existing guest data?
Yes. We import records from your PMS, booking engine, spreadsheets and past bookings during setup.
Does it include a loyalty programme?
Yes. You can offer member rates and perks that reward guests for booking direct.
Can I track sales leads for weddings and events?
Yes. The lead pipeline tracks group, MICE and corporate enquiries through each stage.
Can I manage more than one property?
Yes. Hotel groups get centralised lead management across all their properties from one dashboard.
Is there a free trial?
Yes. Fielmente products run on Eazotel, our hotel CRM and marketing platform, which comes with a 14-day free trial. Our team helps you set it up.
See Fielmente CRM working on your property
Try it free for 14 days, or book a walkthrough set up with your own rooms and rates.