Every guest request, logged, routed and closed on time
Extra towels, a leaking tap, a late checkout — requests arrive by phone, WhatsApp and in person, and some get lost. Guest Request Management puts every request in one place, sends it to the right department and keeps the guest updated.
One board for every guest request
Runs on Eazotel, our hotel CRM and marketing platform. Already a customer? Log in to your dashboard
Official partners and integrations
What changes when your hotel switches to Fielmente Guest Request Management
Without it
- Requests scribbled on paper or lost in phone calls
- Guests chase the same request twice — and mention it in reviews
- No way to see which department is slow
With Fielmente
- Every request logged the moment a guest raises it
- Automatic routing to housekeeping, maintenance or F&B
- Response times tracked, so managers can fix bottlenecks
What hotels see on the platform
- 2×
- faster replies to guests across every channel
- 35%
- more enquiries turned into confirmed bookings
- 40%
- more direct reservations, with less OTA dependency
- 1
- dashboard for every guest conversation and lead
Guest Request Management features built for hotels
Built for hotels, resorts, villas and homestays, and set up for you by the Fielmente team.
QR code and WhatsApp requests
Guests scan a QR in the room or message on WhatsApp — no app, no phone call.
Routing by department
Requests go straight to the right team, with room number and details attached.
Timers and escalations
Each request has a target time; overdue ones escalate to a supervisor.
Guest status updates
Guests are told when a request is accepted and when it's done.
Staff task view
Each staff member sees their open tasks on their phone and closes them with a tap.
Service reports
Requests by type, room and department, with average response times.
Live in days, with our team doing the setup
Set up departments
Housekeeping, maintenance, F&B, front office — with the right people in each.
Agree response times
Target times per request type and who gets escalations.
Place QR codes
Branded QR cards for every room and common area.
Review weekly
Use the reports to spot slow areas and repeat issues.
Works even better together
Every Fielmente product shares one guest record and one dashboard, so data from one tool powers the next.
Every enquiry lands in the same inbox, from:
- Meta Lead Ads
- Instagram & Messenger
- Website live chat
- Website forms
Built for every kind of property
Hotel groups
Centralised leads, content and reporting across all your properties.
Resorts
High enquiry volumes and seasonal campaigns handled without extra staff.
Boutique hotels, villas and homestays
Personal guest experiences with simple, smart workflows.
Eazotel was an excellent choice for my organisation and team. The ease of use, intuitive design and feature-rich tools are absolutely top tier.
Great team to work with. Adaptive, as Ottawa is a very unique market, and they have learnt very quickly. Great initiative taken to explore and make a big impression in the market.
Fielmente Guest Request Management FAQs
Something else on your mind? Call +91 95018 68775 or email us.
How do guests raise a request?
By scanning the QR code in their room or sending a WhatsApp message. The AI Concierge can also log requests for them.
Do staff need a separate app?
Staff use a simple mobile view in the browser to see and close their tasks.
Can we set different target times for different requests?
Yes. A towel request and a maintenance issue can have different target times and escalation rules.
Does it help with reviews?
Fast, visible service is one of the biggest drivers of good reviews, and it lets you fix problems before guests check out.
Is there a free trial?
Yes. Fielmente products run on Eazotel, our hotel CRM and marketing platform, which comes with a 14-day free trial. Our team helps you set it up.
See Fielmente Guest Request Management working on your property
Try it free for 14 days, or book a walkthrough set up with your own rooms and rates.