An AI chatbot for hotels that answers every guest, even at 2 am
An AI assistant trained on your hotel: rooms, rates, policies, dining and the area around you. It replies instantly on your website and WhatsApp, and hands over to your team when a person is needed.
35%+ higher conversions
Runs on Eazotel, our hotel CRM and marketing platform. Already a customer? Log in to your dashboard
Official partners and integrations
What changes when your hotel switches to Fielmente AI Chatbot
Without it
- Night-time enquiries wait until morning, and book elsewhere
- Staff answer the same ten questions all day
- Leads from chats never make it to the sales team
With Fielmente
- Instant, accurate answers round the clock
- Your team freed for guests at the desk and high-value leads
- Every chat captured as a lead with contact details
What hotels see on the platform
- 2×
- faster replies to guests across every channel
- 35%
- more enquiries turned into confirmed bookings
- 40%
- more direct reservations, with less OTA dependency
- 1
- dashboard for every guest conversation and lead
AI Chatbot features built for hotels
Built for hotels, resorts, villas and homestays, and set up for you by the Fielmente team.
Trained on your property
Knowledge base built from your website, rate cards, policies and FAQs.
Books, not just answers
Checks availability and sends guests to the booking engine with dates filled in.
Website and WhatsApp
One assistant working on both channels.
Multilingual replies
Answers guests in the language they write in.
Human handover
Passes complex or high-value conversations to your team with the full context.
Lead capture
Name, phone, dates and needs saved to the CRM automatically, with follow-ups if the guest goes quiet.
Live in days, with our team doing the setup
Build the knowledge base
We collect and structure your hotel's information.
Test with your team
You review answers before anything goes live.
Launch on your channels
Website widget and WhatsApp switched on.
Improve weekly
Unanswered questions reviewed and added.
Works even better together
Every Fielmente product shares one guest record and one dashboard, so data from one tool powers the next.
Every enquiry lands in the same inbox, from:
- Meta Lead Ads
- Instagram & Messenger
- Website live chat
- Website forms
Built for every kind of property
Hotel groups
Centralised leads, content and reporting across all your properties.
Resorts
High enquiry volumes and seasonal campaigns handled without extra staff.
Boutique hotels, villas and homestays
Personal guest experiences with simple, smart workflows.
Eazotel was an excellent choice for my organisation and team. The ease of use, intuitive design and feature-rich tools are absolutely top tier.
Great team to work with. Adaptive, as Ottawa is a very unique market, and they have learnt very quickly. Great initiative taken to explore and make a big impression in the market.
Fielmente AI Chatbot FAQs
Something else on your mind? Call +91 95018 68775 or email us.
How does the chatbot know about my hotel?
We build its knowledge base from your website, rate cards, policies and FAQs, and you approve it before launch.
What if the chatbot can't answer a question?
It hands the conversation to your team with the full chat history, so the guest doesn't repeat themselves.
Can it take bookings?
It checks availability and sends guests to your booking engine with their dates filled in, where they complete payment.
Does it work on WhatsApp?
Yes. The same assistant can run on your website and your WhatsApp Business number.
Is there a free trial?
Yes. Fielmente products run on Eazotel, our hotel CRM and marketing platform, which comes with a 14-day free trial. Our team helps you set it up.
See Fielmente AI Chatbot working on your property
Try it free for 14 days, or book a walkthrough set up with your own rooms and rates.