Every guest call answered, routed and measured
Phone calls are still where many bookings happen. The Call Management System gives your hotel smart numbers, routes calls to the right person, records conversations and shows which campaigns make the phone ring.
Every call tracked to its source
Runs on Eazotel, our hotel CRM and marketing platform. Already a customer? Log in to your dashboard
Official partners and integrations
What changes when your hotel switches to Fielmente Call Management System
Without it
- Calls bounce between reception and reservations
- Missed calls are never called back
- You can't tell which ads or pages bring in phone bookings
With Fielmente
- Calls routed straight to reservations, front desk or sales
- Missed calls trigger an alert and a WhatsApp follow-up
- Call tracking by campaign, so phone bookings count in your marketing
What hotels see on the platform
- 2×
- faster replies to guests across every channel
- 35%
- more enquiries turned into confirmed bookings
- 40%
- more direct reservations, with less OTA dependency
- 1
- dashboard for every guest conversation and lead
Call Management System features built for hotels
Built for hotels, resorts, villas and homestays, and set up for you by the Fielmente team.
Virtual numbers
Local or toll-free numbers for your hotel, campaigns and website.
IVR and smart routing
Press 1 for reservations, 2 for the front desk — or route by time of day.
Call recording
Recordings for training and quality checks, with caller consent messaging.
Missed-call alerts
Your team is alerted instantly and the caller gets a WhatsApp message.
Campaign call tracking
Separate numbers per campaign show exactly which ads drive calls.
Call analytics
Answered, missed and returned calls by hour, day, source and staff member.
Live in days, with our team doing the setup
Plan your numbers
Main line, reservations and one number per campaign or channel.
Design routing
Who answers what, when — and what happens after hours.
Connect to your marketing
Tracking numbers on ads, landing pages and listings.
Review the numbers
Monthly reports on answer rates and calls by source.
Works even better together
Every Fielmente product shares one guest record and one dashboard, so data from one tool powers the next.
Every enquiry lands in the same inbox, from:
- Meta Lead Ads
- Instagram & Messenger
- Website live chat
- Website forms
Built for every kind of property
Hotel groups
Centralised leads, content and reporting across all your properties.
Resorts
High enquiry volumes and seasonal campaigns handled without extra staff.
Boutique hotels, villas and homestays
Personal guest experiences with simple, smart workflows.
Eazotel was an excellent choice for my organisation and team. The ease of use, intuitive design and feature-rich tools are absolutely top tier.
Great team to work with. Adaptive, as Ottawa is a very unique market, and they have learnt very quickly. Great initiative taken to explore and make a big impression in the market.
Fielmente Call Management System FAQs
Something else on your mind? Call +91 95018 68775 or email us.
Can I keep my existing hotel number?
Yes. You can keep your main number and add tracking numbers for campaigns.
How does call tracking help my marketing?
Each campaign gets its own number, so you can see which ads and pages generate phone enquiries — and let Google optimise toward them.
What happens when a call is missed?
Your team gets an alert and the caller receives a WhatsApp message offering help, so the enquiry isn't lost.
Can calls go to the AI Voice Agent?
Yes. You can route calls to the AI Voice Agent after hours or when all lines are busy.
Is there a free trial?
Yes. Fielmente products run on Eazotel, our hotel CRM and marketing platform, which comes with a 14-day free trial. Our team helps you set it up.
See Fielmente Call Management System working on your property
Try it free for 14 days, or book a walkthrough set up with your own rooms and rates.