An AI concierge that looks after guests all day and all night
Guests ask about breakfast timings, the spa, the nearest ATM or tomorrow's trek at any hour. The AI Concierge answers instantly from your hotel's own information, books in-house experiences and hands anything personal to your team.
Answers guests 24/7
Runs on Eazotel, our hotel CRM and marketing platform. Already a customer? Log in to your dashboard
Official partners and integrations
What changes when your hotel switches to Fielmente AI Concierge
Without it
- The front desk answers the same questions dozens of times a day
- Late-night questions wait until morning, or go unanswered
- Spa, dining and activity upsells depend on who is on shift
With Fielmente
- Instant answers from your hotel's own knowledge base
- Guests get help at 3 am as easily as at 3 pm
- Every conversation suggests the right in-house experience
What hotels see on the platform
- 2×
- faster replies to guests across every channel
- 35%
- more enquiries turned into confirmed bookings
- 40%
- more direct reservations, with less OTA dependency
- 1
- dashboard for every guest conversation and lead
AI Concierge features built for hotels
Built for hotels, resorts, villas and homestays, and set up for you by the Fielmente team.
Trained on your property
Built from your website, menus, policies and PDFs, so answers are specific to your hotel — not generic.
Where guests already are
Works on WhatsApp and your website, and via a QR code in rooms and at reception.
Experiences and upsells
Recommends and books spa slots, dining, transfers and activities at the right moment in the stay.
Local recommendations
Suggests nearby sights, cafés and walks you've approved, with directions.
Answers in the guest's language
Replies in the language the guest writes in, including Hindi and English.
Smooth hand-off to staff
Anything personal, sensitive or unusual goes straight to your team with the full conversation.
Live in days, with our team doing the setup
Share your hotel's information
Website, menus, room details, policies and local tips — we build the knowledge base.
Set the tone
We match your brand voice and decide what the concierge handles and what goes to staff.
Go live in rooms and online
WhatsApp number, website widget and in-room QR codes, tested with your team.
Improve every week
We review unanswered questions and add them, so the concierge gets smarter over time.
Works even better together
Every Fielmente product shares one guest record and one dashboard, so data from one tool powers the next.
Every enquiry lands in the same inbox, from:
- Meta Lead Ads
- Instagram & Messenger
- Website live chat
- Website forms
Built for every kind of property
Hotel groups
Centralised leads, content and reporting across all your properties.
Resorts
High enquiry volumes and seasonal campaigns handled without extra staff.
Boutique hotels, villas and homestays
Personal guest experiences with simple, smart workflows.
Eazotel was an excellent choice for my organisation and team. The ease of use, intuitive design and feature-rich tools are absolutely top tier.
Great team to work with. Adaptive, as Ottawa is a very unique market, and they have learnt very quickly. Great initiative taken to explore and make a big impression in the market.
Fielmente AI Concierge FAQs
Something else on your mind? Call +91 95018 68775 or email us.
What can guests ask the AI Concierge?
Anything your team would normally answer: timings, amenities, room features, policies, local recommendations, and requests like a spa booking or an airport transfer.
What happens when it doesn't know an answer?
It says so politely and passes the conversation to your staff, with the full context, instead of guessing.
Does it replace my front desk team?
No. It takes the repetitive questions off their plate so they can spend more time with guests in person.
Can it take requests like extra towels?
Yes. Requests are logged in Guest Request Management and routed to the right department.
Is there a free trial?
Yes. Fielmente products run on Eazotel, our hotel CRM and marketing platform, which comes with a 14-day free trial. Our team helps you set it up.
See Fielmente AI Concierge working on your property
Try it free for 14 days, or book a walkthrough set up with your own rooms and rates.