One inbox for every guest conversation
Guests message on WhatsApp, Instagram, your website and email — and replies get missed between phones and logins. The Conversational Tool brings every message into one shared inbox, with AI help to reply faster.
One inbox for every channel
Runs on Eazotel, our hotel CRM and marketing platform. Already a customer? Log in to your dashboard
Official partners and integrations
What changes when your hotel switches to Fielmente Conversational Tool
Without it
- Messages spread across personal phones and apps
- Guests wait hours — or never hear back
- No history when a returning guest writes in
With Fielmente
- Every channel in one shared inbox
- AI-suggested replies and saved answers for common questions
- The guest's full history beside every conversation
What hotels see on the platform
- 2×
- faster replies to guests across every channel
- 35%
- more enquiries turned into confirmed bookings
- 40%
- more direct reservations, with less OTA dependency
- 1
- dashboard for every guest conversation and lead
Conversational Tool features built for hotels
Built for hotels, resorts, villas and homestays, and set up for you by the Fielmente team.
Shared multichannel inbox
WhatsApp, Instagram, Messenger, website chat and email in one place.
AI-suggested replies
Draft replies from your knowledge base, ready to send or edit.
Assignment and notes
Assign conversations to reservations, sales or front office, with internal notes.
Saved replies and templates
One-click answers for rates, directions, check-in times and more.
Connected to the CRM
Every conversation saved to the guest's profile and lead stage.
Response-time tracking
See how fast your team replies, by channel and by person.
Live in days, with our team doing the setup
Connect your channels
WhatsApp Business, Instagram, Facebook, website chat and email.
Set up your team
Departments, assignment rules and working hours.
Load saved replies
Your most common answers, written once and reused.
Switch on AI help
AI-suggested replies and the chatbot for after-hours cover.
Works even better together
Every Fielmente product shares one guest record and one dashboard, so data from one tool powers the next.
Every enquiry lands in the same inbox, from:
- Meta Lead Ads
- Instagram & Messenger
- Website live chat
- Website forms
Built for every kind of property
Hotel groups
Centralised leads, content and reporting across all your properties.
Resorts
High enquiry volumes and seasonal campaigns handled without extra staff.
Boutique hotels, villas and homestays
Personal guest experiences with simple, smart workflows.
Eazotel was an excellent choice for my organisation and team. The ease of use, intuitive design and feature-rich tools are absolutely top tier.
Great team to work with. Adaptive, as Ottawa is a very unique market, and they have learnt very quickly. Great initiative taken to explore and make a big impression in the market.
Fielmente Conversational Tool FAQs
Something else on your mind? Call +91 95018 68775 or email us.
Which channels can I connect?
WhatsApp Business, Instagram DMs, Facebook Messenger, website live chat and email.
Can several staff reply from the same WhatsApp number?
Yes. The whole team works from one shared inbox, so there's no need to pass a phone around.
Does it work with the AI Chatbot?
Yes. The chatbot answers first, and hands over to your team inside the same inbox.
Is conversation history kept?
Yes. Every conversation is saved to the guest's record in the CRM.
Is there a free trial?
Yes. Fielmente products run on Eazotel, our hotel CRM and marketing platform, which comes with a 14-day free trial. Our team helps you set it up.
See Fielmente Conversational Tool working on your property
Try it free for 14 days, or book a walkthrough set up with your own rooms and rates.