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Resort Marketing · Online Reputation Management
Resort reputation management that turns reviews into bookings
Guests read reviews on Google, TripAdvisor and the OTAs before they book a stay. We help you earn more five-star reviews, answer every review well and fix the issues behind the bad ones.
133+ hospitality brands we've worked with
Google Partner · Meta Business Partner · Clients in India, UAE, Oman, UK, USA, Canada, Nepal, Sri Lanka and Australia
Resort reviews are long and specific: the food, the pool, the noise, the staff who looked after the children.
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Guests read them closely, and so do OTA ranking systems. One unanswered complaint about cleanliness can outweigh twenty five-star ratings.
We monitor reviews on Google, Booking.com, MakeMyTrip, Agoda and Tripadvisor, reply to each in your voice, flag service issues to your team the same day, and ask every happy guest for a review after check-out so recent, positive reviews keep coming.
What changes when Fielmente handles your Online Reputation Management.
Without it
- Happy guests leave without writing a review
- Negative reviews sit unanswered for weeks
- The same complaints repeat, month after month
With Fielmente
- A simple system that invites happy guests to review
- Every review answered professionally, fast
- Monthly insights on what guests love and what to fix
What's included
Online Reputation Management for resorts.
Reviews, responses and the operations behind them.
Review generation
Well-timed review requests by WhatsApp and email after check-out.
Review responses
Personal, on-brand replies on Google, TripAdvisor and the OTAs.
Alerts
Instant alerts for new negative reviews.
Sentiment insights
Themes in what guests praise and complain about.
Issue recovery
Catch problems during the stay, before they become reviews.
Reputation reports
Ratings, volumes and response rates across platforms.
How it works
How we work.
- 01
Reputation audit
Ratings, reviews and responses on every platform.
- 02
Set up the system
Review requests, alerts and response guidelines.
- 03
Respond and recover
Replies every week, and issues fixed during the stay.
- 04
Improve operations
Monthly insights shared with your team.
What we measure
Results you can see every month.
You get a monthly report in plain language, focused on direct bookings all year round— what moved, why, and what we'll do next.
- Average rating on each platform
- New reviews per month
- Response rate and time
- Recurring complaint themes
Recent results for resorts
Google Ads Case Study: Naturoville Wellness Resort
Naturoville was already spending over ₹2 lakh a month on Google Ads, but each enquiry cost more than ₹1,500 and fewer than 2 in 100 clicks became a conversation.
Read More: Google Ads Case Study: Naturoville Wellness Resort
Google Ads Case Study: Naad Wellness
Steady ad traffic but very few enquiries — often under 30 a month at ₹700–2,000 each.
Read More: Google Ads Case Study: Naad Wellness
Google Ads Case Study: The Rudraksh, A Himalayan Retreat
Plenty of cheap clicks but almost no measurable enquiries — nothing for Google's bidding to learn from.
Read More: Google Ads Case Study: The Rudraksh, A Himalayan RetreatTechnology
Tools that power this service.
Fielmente products on the Eazotel platform, set up and connected by our team.
Questions
Online Reputation Management FAQs.
Something else on your mind? Call +91 95018 68775 or email us.
How should a resort reply to a negative review?
Promptly and politely, thanking the guest, addressing the specific issue, saying what has changed and inviting them to contact you directly. Future guests read the reply as much as the review.
Can review themes help us improve the resort?
Yes. We report the topics guests mention most — food, housekeeping, activities, check-in — so you can see what to fix and what to promote.
Which review sites matter most for a resort?
Google, plus the OTAs you sell on and Tripadvisor if you get international or travel-planning guests. We prioritise where your guests actually leave reviews.
Can you remove bad reviews?
We can report reviews that break platform policies. For genuine reviews, a good response and fixing the issue works far better.
Do you write fake reviews?
Never. We only help you invite real guests to share their experience.
Resort Marketing
More resort marketing services.
Free growth plan
Get a free Online Reputation Management plan for your resort.
Tell us where you are today. We'll review what you have and send a written plan with priorities and what to measure.
- What's working and what isn't in your online reputation management today
- The first three things we'd fix, and why
- No cost and no obligation
Prefer to talk? Call +91 95018 68775 or email sachin@fielmente.com.
Talk to us about Online Reputation Management for your resort
A free consultation with no obligation. We'll review what you have today and show you what to fix first.