Restaurant Marketing · Online Reputation Management
Restaurant reputation management that turns reviews into bookings
Diners check your rating on Google, Zomato and TripAdvisor before they reserve a table or order. We help you earn more five-star reviews, answer every review well and fix the issues behind the bad ones.
Hospitality brands we've worked with
Google Partner · Meta Business Partner · Clients in India, UAE, Oman, UK, USA, Canada, Nepal, Sri Lanka and Australia
What changes when Fielmente handles your Online Reputation Management.
Without it
- Happy guests leave without writing a review
- Negative reviews sit unanswered for weeks
- The same complaints repeat, month after month
With Fielmente
- Review requests at the right moment, by QR code and WhatsApp
- Every review answered professionally, fast
- Monthly insights on what diners love and what to fix
What's included
Online Reputation Management for restaurants.
Reviews, responses and the operations behind them.
Review generation
QR codes on the table and the bill, and a WhatsApp message after the visit, asking happy diners to share it.
Review responses
Personal, on-brand replies on Google, Zomato and TripAdvisor.
Alerts
Instant alerts for new negative reviews, so the manager can reply the same day.
Sentiment insights
Themes in what diners praise and complain about: food, wait times, service and value.
Issue recovery
Problems caught during service, before they turn into a one-star review.
Reputation reports
Ratings, review volumes and response rates for every outlet.
How it works
How we work.
- 01
Reputation audit
Ratings, reviews and responses on every platform.
- 02
Set up the system
Review requests, alerts and response guidelines.
- 03
Respond and recover
Replies every week, and issues fixed during service.
- 04
Improve operations
Monthly insights shared with your team.
What we measure
Results you can see every month.
You get a monthly report in plain language, focused on full tables and direct reservations— what moved, why, and what we'll do next.
- Average rating on each platform
- New reviews per month
- Response rate and time
- Recurring complaint themes
Technology
Tools that power this service.
Fielmente products on the Eazotel platform, set up and connected by our team.
Conversational ToolOne inbox for WhatsApp, Instagram, web chat and emailLearn more
WhatsApp MarketingEngage guests where they spend most time. From booking confirmations to offers, drive faster responses and repeat stays.Learn more
Social Media ManagementPlan, create, schedule and measure every post from one dashboardLearn more
Questions
Online Reputation Management FAQs.
Something else on your mind? Call +91 95018 68775 or email us.
Can you remove bad reviews?
We can report reviews that break platform policies. For genuine reviews, a good response and fixing the issue works far better.
Do you write fake reviews?
Never. We only help you invite real guests to share their experience.
Which platforms do you cover?
Google, Zomato and TripAdvisor, plus any others that matter for your market.
How fast do you respond to reviews?
We agree a response time with you — typically within a day or two, faster for negative reviews.
Restaurant Marketing
More restaurant marketing services.
Free growth plan
Get a free Online Reputation Management plan for your restaurant.
Tell us where you are today. We'll review what you have and send a written plan with priorities and what to measure.
- What's working and what isn't in your online reputation management today
- The first three things we'd fix, and why
- No cost and no obligation
Prefer to talk? Call +91 95018 68775 or email sachin@fielmente.com.
Talk to us about Online Reputation Management for your restaurant
A free consultation with no obligation. We'll review what you have today and show you what to fix first.